Complaints and mediation

At, making our customers happy is one of our highest goals. Happy customers, that's what makes having an online store fun! However, it can always happen that something does not go exactly as planned. In that case, we recommend that you always report any complaints to us first. This can be done by emailing, via our contact page or our Instagram. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. This can be done via the following link

Additionally, it is also possible for consumers in the EU to register complaints via the European Commission's ODR platform. This ODR platform can be found at If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.